Gift-card balance
Automatic balances work only where RewardHound has an authorized provider route. Otherwise the app uses a verified retailer fallback and keeps the last confirmed amount.
AUTHORIZED-FIRSTSupport
What can we help with?
RewardHound is in active development. This support page covers the current product model, common wallet questions and the safest way to report an issue.
Do not send support your gift-card number, PIN/security code, loyalty password, access token or ticket barcode. We can investigate using the merchant/program name, device/app context and a description of what happened.
Buy / Reload
RewardHound can connect users to verified retailer and authorized commerce-partner purchase routes. Where an integration supports direct delivery, the new gift card can be returned securely and added to the RewardHound wallet immediately after purchase. Checkout and payment may still be handled by the retailer or provider.
BUY + ADD TO WALLETSend Gift
The planned RewardHound Send flow requires the recipient to install or open RewardHound and claim inside the app before a usable gift credential is released.
APP-TO-APPFamily Share
Family Share is being built as permissioned household access with revocation. Cross-device credential sharing stays disabled until authenticated encrypted sync is ready.
SECURE BACKEND REQUIREDRewards
Reward sharing, pooling and transfers follow each loyalty program's own verified rules. Unknown programs stay private while their rules are reviewed.
PROGRAM-BY-PROGRAMTickets
Static passes may be stored. Dynamic Ticketmaster/AXS-style tickets stay with the issuer and open from the live original source.
LIVE ISSUER SAFEQuick answers
Why does RewardHound say a balance is manual?
Because RewardHound has not yet enabled an authorized automatic provider for that merchant/program. Manual is better than showing a guessed or scraped number.
Can I buy a gift card through RewardHound?
Yes, for supported purchase routes. RewardHound can connect you to the retailer or authorized commerce partner, and where that integration supports direct delivery, the new card can be added to your RewardHound wallet immediately after purchase.
Does RewardHound process my payment?
Not necessarily. A retailer or authorized provider can handle checkout and payment while RewardHound manages the discovery and wallet experience. That lets supported purchases land in your wallet without RewardHound needing to be the payment processor.
Why can’t I share a reward program?
Either the program is verified personal-only, or RewardHound has not yet verified its sharing/pooling rules. The app keeps it private until the rule is programmed and shipped in an update.
Why does my Ticketmaster or AXS ticket open another app/site?
Those issuers use live or rotating ticket credentials. RewardHound intentionally sends you to the original issuer instead of copying a credential that may become invalid.
Can support change my gift-card balance?
No. RewardHound should reflect retailer/provider value, not manufacture it. Support can help diagnose the check or routing problem without changing the underlying stored value.
How do I request another retailer or rewards program?
Email the program or merchant name to team@rewardhound.ca. Do not include your card number, PIN or account password.
Contact RewardHound
Email us with the merchant/program name, what screen you were on, what you expected to happen and what happened instead. Screenshots are helpful only if they do not expose gift-card numbers, PINs, loyalty credentials or ticket barcodes.
team@rewardhound.ca